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Create a free Lulu Guinness online account to be automatically enrolled into Lulu Loyalty.
Introducing our free loyalty program where you earn Lulu Points to gain rewards. Get early access to brand new products, sale launches, discount codes and much more. Simply create an account and win big with Lulu Loyalty!
Create a free Lulu Guinness online account to be automatically enrolled into Lulu Loyalty.
Earn Lulu points each time you shop. Earn 1 point for every $1 spent. More points unlock more rewards!
Move your way up the tiers - the higher the tier the better the benefits. Plus, a voucher to spend towards your next purchase.
Hoping to hit the jackpot? Here's exactly what's in store for you.
It's so easy to earn points! You can also work your way through the below stages to earn even more points. The more you earn, the more rewards you get.
Need help or want to know more? We have answered some key questions below
Lulu Loyalty is our free loyalty program where you earn Lulu Points to gain rewards. Get early access to brand new products, sale launches, discount codes and much more. Simply create an account and start earning points you can spend at checkout. Win big with Lulu Loyalty!
Simply sign up to start earning Lulu Points. Redeem your points towards vouchers plus, get your hands on early access to newly released products, discount codes when you refer friends and exclusive content.
1. SIGN UP: Create a free Lulu Guinness online account to be automatically enrolled into Lulu Loyalty.
2. EARN POINTS: Earn Lulu points each time you shop. Earn 1 point for every $1 spent. More points unlock more rewards!
3. REWARDS: Move your way up the tiers - the higher the tier the better the benefits. Plus, redeem your points towards vouchers to spend on your orders.
Anyone can join Lulu Loyalty! Lulu Loyalty is available for all customers who have an online account.
Simply create an online account to be automatically enrolled. If you are already a customer with an account, you will be added automatically.
If you already have an online account, you will automatically be opted into Lulu Loyalty. For customers who do not have an account, simply create an online account here. You will then be automatically enrolled into the loyalty program.
Lulu points are earned when you shop at Lulu Guinness. The more points you earn will unlock higher tiers with more benefits and rewards.
Every $1 spent = 1 point
For more information about points and Lulu Loyalty click here.
You will need to earn a certain amount of Lulu points to reach each tier. Please see these below:
Tier 1 Cherries: 0-599 points
Tier 2 Diamonds: 600-1199 points
Tier 3 Lips: 1200+ points
On ways to earn even more points visit the Lulu Loyalty page here.
You will need a certain number of points to unlock different benefits. More points mean more rewards for you! You can redeem your points towards vouchers as well as unlocking rewards.
For more information about points, tiers and benefits please visit our Lulu Loyalty page here.
It's so easy to earn points and more points equals more rewards for you! The more points you earn, the higher the tier and the better the rewards. There are lots of ways you can earn more points, visit our loyalty page here for more information.
You can also find your points balance and tier status on you Lulu Loyalty page on your account. Simply login into your account here and click loyalty.
To find your tier status simply click loyalty on your account page. Sign into your account here.
Your points and tier status can be viewed in your account area. Simply login to your account here and click loyalty.
Your points and tier status can be viewed in your account area. Simply login to your account here and click loyalty.
No, you won't move down a tier if you spend your points towards rewards. The tiers are based on your total spend within the first 6 months of you joining Lulu Loyalty.
Yes, your points will expire after 6 months of joining Lulu Loyalty. We will send you a notification to let you know when your points are about to expire. If you have not made a purchase within the 6 months your points balance will become expired and you will no longer be able to spend your points.
Loyalty vouchers are received one you reach a certain amount of points. Vouchers can only be used on orders over a minumum spend. Only one coupon can be used at a time. Points are redeemed in order to use vouchers.
Once you have redeemed your voucher your points will be automatically deducted, please make sure to save your code. If you need help locating your voucher code please contact our customer services team here.
$15 voucher off on a minimum spend of $100 = 200 points
$25 voucher off on a minimum spend of $150 = 250 points
$40 voucher off on a minimum spend of $150 = 300 points
Your voucher will show as pending within your account until you have earned the right number of points. You can then spend your points to redeem the voucher towards your next purchase. The more points you have the bigger the voucher.
Tier 1 = $15 off on a minimum spend of $100 (must redeem 200 points)
Tier 2 = $25 off on a minimum spend of $150 (must redeem 250 points)
Tier 3 = $40 off on a minimum spend of $150 (must redeem 300 points)
Vouchers can only be used on orders over a minumum spend. Only one coupon can be used at a time.
No, your rewards voucher will not expire. You can also find your coupons and all things loyalty on the Lulu Loyalty page on your account. Simply login into your account here and click loyalty.
If you have lost your voucher codes and have not redeemed them please contact our customer services team here.
You can access all things loyalty from your account page. Simply login to your account here and click loyalty.
No, only one voucher can be redeemed at a time.
There might be several reasons why your voucher is not working:
- Loyalty vouchers can only be used one at a time
- Please make sure you are logged into your account
- Your voucher may have a spend threshold. Please see these below:
$15 voucher off on a minimum spend of $100
$25 voucher off on a minimum spend of $150
$40 voucher off on a minimum spend of $150
Free standard delivery has no minimum spend
If your voucher is still not working please contact our customer services team here.
Yes, if the email address used is the same as the one used for your account our system will recognise that you have an account and attribute your points the next time you login.
You can refer a friend via your account Loyalty page. Simply click on ‘Refer a friend’ in the earn more points section to send your friend a treat. For every friend you refer that successfully makes a purchase you will receive 50 Lulu Loyalty Points. Your friend will also receive a $10 voucher towards their next purchase. The Refer a friend vouchers can only be used by new customers only, on a $100 minimum spend and cannot be used in conjunction with any other offer.
For every friend you refer that successfully makes a purchase you will receive 50 Lulu Loyalty Points. The Refer a friend vouchers can only be used by new customers only, on a £100 minimum spend and cannot be used in conjunction with any other offer.
If you have been sent a refer a friend voucher code please make sure to enter the same email address the voucher was sent to at the delivery stage at the checkout.
You can find full Terms and Conditions here.
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